Provides the essential link between handling emergency calls and deploying the appropriate resources to deal with the situation. Fire Control also monitor emergency situations and respond to requests for additional help or services as required.
Fire & Rescue Service Control Room staff receive and record emergency calls from members of the public and other sources. They determine the nearest and most appropriate resources based upon current policy and geographic considerations and then alert and deploy those resources.
Staff are responsible for providing ongoing support in respect of resources and equipment e.g. if additional resources are needed such as specialist equipment, different types of fire tender or key information, the control centre take the requests and provide help as necessary.
Most staff work a system of providing both day time and night time cover, although the hours of work vary between Fire & Rescue Services, in some there are opportunities for part-time working and/or job share.
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